Shipping policy

At Powderhorn Mall, we are committed to providing a reliable and convenient shipping experience for our customers. Please review the shipping information below before placing your order.

1. Shipping Locations

We currently offer shipping within the United States only.

International shipping is not available at this time. We do not ship orders outside the United States.

2. Processing Time

Orders are typically processed and prepared for shipment within 2–3 business days after the order is successfully placed.

Orders are not normally processed, packed, or shipped on weekends or U.S. holidays. Processing may take slightly longer during holidays, promotional periods, or periods of unusually high order volume.

3. Shipping & Transit Time

After your order has been processed and shipped, the estimated transit time is approximately 3–5 business days.

Estimated Total Delivery Time

Processing: 2–3 business days
Transit: 3–5 business days
Total Estimated Shipping Time: 5–8 business days

Please note that these are estimated delivery times and are not guaranteed. Actual delivery times may vary depending on the destination, carrier, weather, holidays, and other circumstances outside our control.

4. Shipping Costs

Any applicable shipping charges will be displayed at checkout before you complete your purchase.

If free shipping is offered on a particular product or order, the applicable shipping offer will be clearly displayed on the product page, shopping cart, or checkout page.

5. Order Tracking

Once your order has been shipped, you may receive a shipping confirmation with tracking information when available. Tracking allows you to follow your package during transit.

Please allow some time for tracking information to become active after your order has been handed over to the shipping carrier.

6. Delayed or Lost Packages

While we work to ensure orders are shipped promptly, delivery delays can occasionally occur due to circumstances such as severe weather, carrier delays, holidays, incorrect addresses, or other events beyond our control.

If your order has not arrived within the expected delivery timeframe, please contact us so we can assist you.

7. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an incorrect address after placing your order, please contact us as soon as possible. We will do our best to assist, but we cannot guarantee that an address can be changed once an order has entered processing or has been shipped.

8. Damaged Packages

If your package arrives damaged, please contact us as soon as possible with your order information and, when applicable, photographs of the damaged package and product. We will review the situation and assist you with the appropriate next steps.